Online Sales Terms Policy

Identification

AQUAGESTIÓN SUR, S.L. is the commercial name included in the above-mentioned website and subject to this legal notice. AQUAGESTIÓN SUR, S.L., as a provider of information society services, is governed by the provisions of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.

Business Name: ACUARIO DE SEVILLA is a commercial name owned by AQUAGESTIÓN SUR, S.L.

Address: Avda. Santiago Montoto S/N 41012 Seville
Tax ID Number: B-90036096
Email address: Info@acuariosevilla.es
Contact phone number: 955 44 15 41

The company is registered in the Commercial Registry on folio 110 of volume 5,617 of Companies in the General Section. Sheet number SE-95.394, registration 1, provided with Tax ID Number B90036096 on October 25, 2012.

General terms of use and contracting

These General Terms of Use and Contracting (hereinafter, the “General Terms”) govern the access and use of the website accessible through the domain name https://entradas.acuariosevilla.es/ (hereinafter, the “Website”).

Simply accessing the Website attributes to the person doing so the status of user (hereinafter, the “User”) and implies acceptance of all terms included in these General Terms. If you do not agree with these General Terms, the User must abandon any ticket purchase transaction through the Sales Channels.

By accepting these General Terms, the User declares:

- That they have read, understand, and comprehend what is stated here.

- That, in case they intend to purchase any product and/or service, they have sufficient capacity to do so.

- That they assume all obligations set forth herein.

Ticket Purchasing System:

To make a purchase, the User must click on the “Tickets” tab and choose the type of ticket and visit session in case specific date sessions are indicated for that day. At the bottom of the purchase, if the data is correct, they must click on buy. Finally, they must provide their personal data*, proceeding to payment after accepting the General Purchase Terms. Upon completion of this process, they will receive a purchase confirmation email.

*Contact details are important as in case of modification or cancellation of the visit, we would contact the user.

- Email: To send you the tickets.

- ID: To unequivocally identify you in case of an incident.

- Credit card: To process the payment.

The prices of the products displayed on the website include Value Added Tax (VAT).

If you purchase a ticket with any type of discount, you must prove it at the entrance to the venue with your accreditation card. In case of not meeting the requirements, you must pay the difference in the ticket price.

The acquisition of the ticket implies compliance with the instructions for use of the facilities displayed at the entrance to the premises and at www.acuariosevilla.es

The ticket must be kept throughout the visit and must be shown to our staff when requested. The company reserves the right of admission and to change the programming.

Payment method

AQUAGESTIÓN SUR, S.L. allows as the only means of payment the payment of purchases made through credit or debit card (Visa, Mastercard, Visa Electron and/or similar cards). The card used for payment must have a bank or savings bank as the issuing financial entity.

AQUAGESTIÓN SUR, S.L. confirms your order at the time you make the payment. All payment solutions are secure and guaranteed by banking and financial entities. However, the User/Client must notify of any undue or fraudulent charge on the card used for purchases, by email to info@acuariosevilla.es, in the shortest possible time so that AQUAGESTIÓN SUR, S.L. can take appropriate action.

Right of withdrawal

AQUAGESTIÓN SUR, S.L. informs you that once tickets are purchased, no returns or cancellations are accepted.

The user must ensure, before processing the purchase, the accuracy and adequacy of the entered data. Not being able to attend the visit or making a mistake when purchasing the ticket are not reasons that allow for a refund.

Notwithstanding the above, when an amount of a purchase has been fraudulently or unduly charged using the payment card number, the cardholder may request the cancellation of the charge to AQUAGESTIÓN SUR,S.L., provided that the prior filing of a complaint for these facts is proven.

The refund of said amount will be made through a written claim, which must be accompanied by documents (complaint) that prove the loss or theft of the card with which the payment was made.

Processing of personal data

In accordance with current regulations on data protection, as well as on information society services and electronic commerce, the user accepts that the personal data provided at the time of registration, or any other provided to AQUAGESTIÓN SUR,S.L. for access to some of the website services, are incorporated into files owned by this company, in order to facilitate the provision of requested services, to conduct statistical studies of registered users in AQUAGESTIÓN SUR,S.L. that allow designing improvements in the services provided and for the management of basic administration tasks.

AQUAGESTIÓN SUR,S.L. commits to fulfilling its obligation of secrecy of personal data and its duty to treat them confidentially, and assumes, for these purposes, the necessary technical, organizational, and security measures to prevent their alteration, loss, unauthorized processing or access, in accordance with the provisions of current regulations.

The user will be responsible, in any case, for the truthfulness of the data provided, reserving AQUAGESTIÓN SUR,S.L. the right to exclude from registered services any user who has provided false data, without prejudice to other actions that may proceed in Law.

Any registered user can at any time exercise the right to access, rectify and, where appropriate, cancel their personal data provided, by written request by email addressed to AQUAGESTIÓN SUR,S.L. at the address protecciondatos@acuariosevilla.es or using the contact form.

Complaints, claims and requests for information

The User can address their complaints, claims or requests for information to the Customer Service of AQUAGESTIÓN SUR,S.L., by sending an email to the address info@acuariosevilla.es

AQUAGESTIÓN SUR,S.L. will respond to the complaints received in the shortest possible time and in any case within a maximum period of thirty business days from the submission of the complaint.

AQUAGESTIÓN SUR,S.L. has official complaint forms, which the User can request from the aquarium's Customer Service.

Online dispute resolution platform

In accordance with the provisions of Article 14 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013, on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC, consumers residing in the EU have access to an Online Dispute Resolution Platform, which can be accessed through the following link: Online Dispute Resolution Platform. Through this link, users of the Website will be able to access the European Online Dispute Resolution Platform. If you have had a problem with an online purchase or service provision, you can use this medium to submit any claim related to said purchase or service provision, as well as opt for the out-of-court resolution of the dispute raised. *A direct access has been established in the “footer” of the website to allow easy access for consumers to this platform.